Returns and Refunds Policy
We want you to be 100% happy with your purchase, is for any reason you are unhappy with your purchase from Kelly Cuts Paper, you may cancel your order for a full refund up to 14 days after receipt of the Goods, under the Distance Selling Regulations.
Custom made items/made to order Goods and downloaded digital papercutting templates cannot be returned or replaced unless faulty, as these are not covered under the Distance Selling Regulations (as they do not have a cooling off period once payment has been made). Refunds are only available on these items if they are faulty.
If returning Goods, you must inform Kelly Cuts Paper of your decision by either post or email. The Goods must be returned to Kelly Cuts Paper in the same condition they were sent, within 7 days of receipt. If the Goods are damaged on return, the Buyer will be responsible so please ensure that they are well packaged to avoid this.
If the Goods are faulty upon arrival, and the fault lies with Kelly Cuts Paper, please contact us and we will arrange return details with you. Once received, the Goods will be replaced at cost to Kelly Cuts Paper or a full refund will be offered.
Purchase of Swann Morton Craft Knives and blades
It is an offence to sell knives, knife blades or another product that could be classed as an offensive weapon to anyone under the age of 18, under the Offensive Weapons Act. These products are only available for customers aged 18 years or over. If you place an order for any of these items on our website or email system, you agree to Kelly Cuts Paper’s terms and conditions and agree that the buyer is over the age of 18 years of age.
Kelly Cuts Paper requests that you safely dispose of any used blades in a responsible manner, in accordance with your local authority guidelines.